Privacy Policy

Welcome to Hyper Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy explains how Hyper Casino collects, uses, discloses, and protects your information when you use our website, services, and applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data.

Hyper Casino operates under strict regulatory requirements and adheres to data protection principles, including the General Data Protection Regulation (GDPR) where applicable. We process your personal information lawfully, fairly, and transparently.

We collect various types of information to provide and improve our Services. This includes information you directly provide to us, information collected automatically, and information from third parties.

• Information You Provide:
  • Registration Data: When you create an account with Hyper Casino, we collect personal details such as your full name, date of birth, gender, email address, postal address, and telephone number.
  • Identity Verification: To comply with legal and regulatory obligations, including anti-money laundering (AML) and know your customer (KYC) requirements, we may request copies of identification documents, such as your passport, driver's license, or utility bills.
  • Financial Information: When you make deposits or withdrawals, we collect payment details, including bank account information, credit/debit card numbers, and e-wallet details. We do not store full credit card numbers on our servers.
  • Communications: Records of your communications with our customer support team via live chat, email, or telephone.
  • Survey and Feedback Data: Information you provide when participating in surveys, promotions, or providing feedback.
• Information Collected Automatically:
  • Technical Data: This includes your IP address, browser type and version, operating system, device type, referral source, and access times.
  • Usage Data: Information about how you use our Services, such as pages viewed, games played, session duration, and clickstream data.
  • Location Data: We may collect general location information based on your IP address to comply with jurisdictional restrictions.
• Information from Third Parties:
  • Public Databases and Credit Bureaus: For identity verification, fraud prevention, and responsible gambling checks.
  • Payment Service Providers: Confirmation of payment transactions.
  • Affiliates and Marketing Partners: Information about your interaction with our advertisements and promotions on their platforms.

Hyper Casino uses collected information to provide, maintain, and improve our Services, ensure security, and comply with legal obligations.

• To Provide and Manage Services:
  • Creating and managing your account.
  • Processing your deposits and withdrawals.
  • Allowing you to participate in games and promotions.
  • Providing customer support and responding to your inquiries.
• For Security and Fraud Prevention:
  • Verifying your identity and age.
  • Detecting and preventing fraudulent activities, money laundering, and other illegal activities.
  • Ensuring the integrity of our games and platform.
• To Comply with Legal and Regulatory Obligations:
  • Meeting requirements from our licensing authority.
  • Adhering to anti-money laundering (AML) and responsible gambling regulations.
  • Reporting to relevant authorities as required by law.
• For Personalisation and Marketing:
  • Customising your gaming experience.
  • Sending you promotional offers, newsletters, and marketing communications about Hyper Casino's products and services, where you have consented to receive them.
  • Analysing your preferences to improve our offerings.
• For Analytics and Improvement:
  • Monitoring and analysing usage trends and activities to understand how our Services are used.
  • Improving the functionality, performance, and user experience of our website and games.
  • Developing new features and services.

Hyper Casino processes your personal data based on several legal grounds, as required by data protection laws, including GDPR.

• Performance of a Contract: Processing is necessary for the performance of the contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Hyper Casino is subject, such as anti-money laundering laws, age verification, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Hyper Casino or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our services.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for direct marketing communications. You have the right to withdraw your consent at any time.

Hyper Casino may share your personal data with third parties under specific circumstances and always with appropriate safeguards.

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT services, and customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by Hyper Casino.
• Regulatory and Law Enforcement Authorities: We will disclose your information when required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
• Fraud Prevention and Responsible Gambling Organisations: To combat fraud, money laundering, and promote responsible gambling, we may share relevant data with specialised agencies and databases.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share data with our affiliated companies for internal administrative purposes, and to provide and improve our services.

We do not sell your personal data to third parties for their marketing purposes.

Hyper Casino takes the security of your personal data seriously. We implement robust technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction.

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls and Intrusion Detection Systems: Our systems are protected by advanced firewalls and intrusion detection systems to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. We encourage you to use strong, unique passwords and keep your account details confidential.

Under applicable data protection laws, you have several rights regarding your personal data. Hyper Casino helps you exercise these rights.

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, for example, if you dispute the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Hyper Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes.

• What are Cookies? Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, like your preferred language and other settings.
• How We Use Cookies:
  • Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and account management.
  • Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
  • Functionality Cookies: Used to recognise you when you return to our website, allowing us to personalise our content for you and remember your preferences.
  • Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

Hyper Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

• We typically retain account information for five years after your account is closed, or as otherwise required by our licensing authority or anti-money laundering regulations.
• Transaction data and communications may be retained for longer periods as required by law.
• Marketing consent records are kept until you withdraw your consent or for a reasonable period after the last interaction.

When your personal data is no longer required, we will securely delete or anonymise it.

As Hyper Casino operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same data protection laws as your jurisdiction.

When we transfer your data internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection. This may include relying on standard contractual clauses approved by the European Commission, or ensuring that the recipient is certified under an approved framework, where applicable.

Hyper Casino's Services are not for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible.

If you believe that a child has provided us with personal data, please contact us immediately.

Hyper Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer (DPO) or customer support team.

You can reach us:

• By Email: [email protected]
• Via Live Chat: Available on our website during operational hours.
• By Post: To our registered office address (details available upon request).

We resolve any complaints about our collection or use of your personal data. If you feel that Hyper Casino has not addressed your complaint satisfactorily, you have the right to contact your local data protection authority.